Refund Policy

1. Our Commitment to You

At Your Company, we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase. If for any reason you are not happy, we're here to help.

This Refund Policy outlines the conditions under which refunds are issued and the process to request a refund.

2. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your original purchase date
• The product is unused and in its original condition (for physical products)
• You provide proof of purchase (order number or receipt)
• The product was purchased directly from our website

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards or store credit
• Downloadable digital products after they have been downloaded
• Personalized or custom-made items
• Items marked as "final sale" or "non-refundable" at the time of purchase
• Services that have already been rendered

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and reason for the refund
2. Wait for Confirmation: Our team will review your request and respond within 24-48 hours
3. Return the Item (if applicable): For physical products, you may be required to return the item. We'll provide a return shipping label if needed
4. Receive Your Refund: Once approved, your refund will be processed to your original payment method

5. Refund Processing Time

Once we receive and approve your refund request, we will process the refund within 5-10 business days.

Please note that depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

6. Return Shipping

For physical products that need to be returned:

• We will provide a prepaid return shipping label for defective or incorrect items
• For change-of-mind returns, you may be responsible for return shipping costs
• We recommend using a trackable shipping service for returns

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to availability and may be processed as a refund and new purchase.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at: [email protected]